Support
Frequently asked questions
How do I sign in or create an account?
Open Luvii and use email/password or Sign in with Apple. By signing up you agree to our Privacy Policy and Terms of Use. If login fails, confirm your credentials or Apple ID, then contact support with the email you used.
How do I delete my account?
In the app go to Settings → Delete Account, then confirm. You will see: “Are you sure you want to delete your account? This action cannot be undone.” Deletion removes your Luvii profile and associated content subject to legal retention described in our Privacy Policy. You may also email trantrongdai926@icloud.com from the address linked to your account.
How do I report or block someone?
Use the report or block controls on a post, profile, or conversation in the app. Blocked users are restricted from interacting with you through normal discovery and messaging paths. For severe or illegal content, contact local authorities in addition to reporting in-app.
Do I need an account to browse?
You can browse public Explore content as a guest. Login is required to post moments, use messaging, and manage account settings such as deletion.
Is my personal data sold?
No. See our Privacy Policy. We do not sell personal information.
Response time
Support requests are reviewed on business days. Most messages receive a first reply within 1–3 business days. Complex account or data requests may take longer; we will acknowledge receipt when possible.